In this episode, I interview Ms. Lee Caraher, CEO of Double-Forte, a public relations and marketing services firm with offices in San Francisco, New York, and Boston. Lee has written a book entitled, Millennials & Management: The Essential Guide to Making it Work at Work. The book offers practical advice on managing the culture clashes and performance problems of the modern office, where millennials are a growing cohort.
Rancho Ponte WineryRancho Ponte Barrel RoomIn this episode I interview Ms. Rachel Ponte, co-owner of the Rancho Ponte Vinyard and Winery near Fredericksburg, Texas.
In this episode, I continue the discussion of organizations as complex adaptive systems (begun in Episode 017). Organizational narratives can serve as attractors to align behavior within an organization to its broader goals and objectives, thus providing a tool to help shape an organization’s cognition and action(s) as the future flows toward it.
In this podcast (originally broadcast in February 2016), I interview three guests regarding airport management. This was our first podcast exploring government agencies. Specific airports mentioned include the Kerrville Municipal Airport (KERV – Kerrville, TX), Stinson Municipal Airport (KSSF – San Antonio, TX), and Gillespie County Airport (T82 – Fredericksburg, TX).
Guests on this episode include Mr. Fred Vogt (airport consultant), Mr. Morris Martin (airport manager, KSSF), and Mr. Roger Hansen (airport manager, T82).
In this episode, I interview Ankit Patel, Managing Director at The Lean Way Consulting. Ankit is an entrepreneur and Lean Six Sigma expert who I have come to know through a mutual acquaintance. I asked Ankit to come on the show to provide a view on how ‘quality’ can improve organizational performance, including efficiency and effectiveness.
I have titled this episode “Does ‘quality’ improve effectiveness?” The quick answer is “yes and no”. While quality is mostly about internal efficiency improvements, including reducing waste and defects in processes, a proper determination of “the voice of the customer” can have an impact on effectiveness.
You can connect with Ankit at his company website >> here
In this episode, I continue the discussion on programming the organization that was begun last week. This week’s episode focuses on programming under uncertainty, illustrating techniques such as searching for positive deviance, embedding an agent within a complex system, and co-creating a solution with the stakeholders.
In this episode, I explore the question of how a system of management programs an organization, including the tasks of its manual workers and knowledge workers. A few examples are given to illustrate the points.
In this episode, I interview Jannice Moore, President of The Governance Coach, a consulting firm that specializes in coaching boards. Over the last 22 years, The Governance Coach team of consultants has assisted over 500 boards to improve their governance, with particular attention to the clarity of roles between board and CEO.
In this episode, I describe how goal setting can do more harm than good. In many organizations, goal setting is being widely used as over-the-counter medicine that “is good for what ails you” when in reality it is prescription strength medicine that needs to be administered carefully, and only after full awareness of its potential side effects. The recent Wells Fargo scandal seems to be a case of goals gone wild.
Let’s talk about the value of virtuous values. The first phase in our approach to Management by Positive Organizational Effectiveness is “Be Virtuous”. It is all well and good to have virtuous values, but can an organization take its values to the bank? The quick answer is “yes”, and I explain how in today’s episode.
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