All posts by Charles Chandler

044 The visible hand of management (rerun)

In this episode I discuss how the visible hand of management (described by Alfred D. Chandler, Jr.) replaced the invisible hand of the free market (first mentioned by Adam Smith), so that our economy can now be characterized as one dominated by managerial capitalism rather than free market capitalism. This has implications for how managers think about management.

Charles G. Chandler, Ph.D.
[email protected]

References:
1. Smith, Adam 1776. An inquiry into the nature and causes of the Wealth of Nations. 785 pages. An Electronic Classics Series Publication (2005 edition).

2. Chandler, Alfred D, Jr. 1977. The Visible Hand: The Managerial Revolution in American Business. 608 pages. The Belknap Press of Harvard University Press. Cambridge, MA.

3. Coase, Ronald 1937. “The Nature of the Firm”. Economica, 4 (16): 386–405. Blackwell Publishing.

Amazon links:

043 University management (rerun)

IMG_0516[1]In this episode I interview Dr. Michael Grillo, Director of Institutional Effectiveness and Assistant Professor of Political Science at Schreiner University (Kerrville, Texas). We explore institutional effectiveness within the context of a university.

Charles G. Chandler, Ph.D.
[email protected]

Websites:
University Website: Schreiner University
Office of Institutional Effectiveness: Student Outcomes
Accreditation agency: SACS/COC

042 Millennials and work (rerun)

Lee Caraher
Lee Caraher

In this episode, I interview Ms. Lee Caraher, CEO of Double-Forte, a public relations and marketing services firm with offices in San Francisco, New York, and Boston. Lee has written a book entitled, Millennials & Management: The Essential Guide to Making it Work at Work. The book offers practical advice on managing the culture clashes and performance problems of the modern office, where millennials are a growing cohort.

Charles G. Chandler, Ph.D.
[email protected]

Reference:
Caraher L. 2015. Millennials & Management: The Essential Guide to Making it Work at Work. Brookline, MA: bibliomotion.

Amazon link:

 

040 Narratives as attractors

In this episode, I continue the discussion of organizations as complex adaptive systems (begun in Episode 017). Organizational narratives can serve as attractors to align behavior within an organization to its broader goals and objectives, thus providing a tool to help shape an organization’s cognition and action(s) as the future flows toward it.

Charles G. Chandler, Ph.D.
[email protected]

 

039 Airport management (rerun)

IMG_0484[1]In this podcast (originally broadcast in February 2016), I interview three guests regarding airport management. This was our first podcast exploring government agencies. Specific airports mentioned include the Kerrville Municipal Airport (KERV – Kerrville, TX), Stinson Municipal Airport (KSSF – San Antonio, TX), and Gillespie County Airport (T82 – Fredericksburg, TX).

Guests on this episode include Mr. Fred Vogt (airport consultant), Mr. Morris Martin (airport manager, KSSF), and Mr. Roger Hansen (airport manager, T82).

Websites for reference:
KERV: http://www.co.kerr.tx.us/airport/
KSSF: http://www.sanantonio.gov/SSF.aspx
T82: http://www.gillespiecounty.org/default.aspx?name=airport

Charles G. Chandler, Ph.D.
[email protected]

038 Does ‘quality’ improve effectiveness? (rerun)

In this episode, I interview Ankit Patel, Managing Director at The Lean Way Consulting. Ankit is an entrepreneur and Lean Six Sigma expert who I have come to know through a mutual acquaintance. I asked Ankit to come on the show to provide a view on how ‘quality’ can improve organizational performance, including efficiency and effectiveness.

I have titled this episode “Does ‘quality’ improve effectiveness?” The quick answer is “yes and no”. While quality is mostly about internal efficiency improvements, including reducing waste and defects in processes, a proper determination of “the voice of the customer” can have an impact on effectiveness.

You can connect with Ankit at his company website >> here

Charles G. Chandler, Ph.D.
[email protected]

037 Programming the organization (Part II)

In this episode, I continue the discussion on programming the organization that was begun last week. This week’s episode focuses on programming under uncertainty, illustrating techniques such as searching for positive deviance, embedding an agent within a complex system, and co-creating a solution with the stakeholders.

Charles G. Chandler, Ph.D.
[email protected]

References:
1. TED talk by Monique Sternin on malnutrition in Vietnam

2. Talk by Cheryl Dahle on the Future of Fish initiative

 

036 Programming the organization (Part I)

img_0740In this episode, I explore the question of how a system of management programs an organization, including the tasks of its manual workers and knowledge workers. A few examples are given to illustrate the points.

Charles G. Chandler, Ph.D.
[email protected]

Reference:
1. Taylor, F.W. 1911. The Principles of Scientific Management. Dover Publications: Mineola, NY (1998 edition).

2. Drucker P. F. 1999. Management Challenges for the 21st Century. HarperCollins: New York, NY.


 

035 Do boards matter?

jannice-photo-1
Jannice Moore

In this episode, I interview Jannice Moore, President of The Governance Coach, a consulting firm that specializes in coaching boards. Over the last 22 years, The Governance Coach team of consultants has assisted over 500 boards to improve their governance, with particular attention to the clarity of roles between board and CEO.

Website for Reference: www.governancecoach.com

Charles G. Chandler, Ph.D.
[email protected]