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Today I talk with Sam Yankelevitch, author of the book, Walking the Invisible GEMBA: Discover the hidden link between communication and quality. ‘Gemba’ is a Japanese word for the real place where the action happens — or the place where the crime is committed. Sam is an expert in finding and removing sources of waste in global supply chains — where waste is rooted in communication, distance, and culture. Sam has authored several other books on global lean methods and continuous process improvement, in addition to the one we discuss in this episode.

You can connect with Sam on LinkedIn, or at his website >> https://www.samyankelevitch.com

Reference:

Yankelevitch, Sam 2018. Walking the Invisible GEMBA: Discover the hidden link between communication and quality. @NewGemba.