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In this episode, I describe how goal setting can do more harm than good. In many organizations, goal setting is being widely used as over-the-counter medicine that “is good for what ails you” when in reality it is prescription strength medicine that needs to be administered carefully, and only after full awareness of its potential side effects. The recent Wells Fargo scandal seems to be a case of goals gone wild.

Charles G. Chandler, Ph.D.
[email protected]

References:
1. Taylor, F.W. 1911. The Principles of Scientific Management. Dover Publications: Mineola, NY (1998 edition).

2. Deming, W. E. 2000. Out of the Crisis. MIT Press: Cambridge, MA.