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In this episode, I provide examples of organizations that exhibit positive organizational effectiveness (+OE) now. I discuss business organizations that I believe currently qualify as good examples, such as Google, Netflix, Salesforce.com, IDEO, IKEA, and SweetGreen. I also mention examples of organizations that I would not currently associate with +OE, such as Amazon, Apple, GE, and IBM (for various reasons). The organizations cited in this podcast should be viewed simply as examples of what we would look for in +OE, rather than paragons of their type. Adequate information was not available on each business to make a detailed judgment.
As considered here, Positive Organizational Effectiveness is verified by observing the strength of three indicators associated with an organization: (1) virtuous internal behaviors that focus on doing the right things right the first time and every time (and the absence of scandal), (2) expected external behaviors that signify strong uptake, adoption or use of an organization’s offerings by its environment (i.e., continuously validating the causal chain of each of its offerings), and (3) the occupation of one or more niches that are vital to the functioning of its chosen environment. These three indicators can be thought of as corresponding, respectively, to the three phases of +OE: (1) be virtuous, (2) discover effectiveness, and (3) become great.